1. Scope of Work
909 Signal IT provides computer repair, IT support, Wi-Fi troubleshooting, printer setup, network support, POS support, Microsoft 365 support, email support, data backup setup, remote support, and related technology services.
Work is limited to the services described in the estimate, invoice, ticket, or written service notes. Additional work may require a revised estimate or additional charges.
2. Estimates
Estimates are based on the information available at the time of review. Final pricing may change if additional problems, parts, labor, software issues, network issues, access problems, or customer-requested work are discovered.
Estimates are valid for 7 days unless otherwise stated.
3. Service Rates and Minimums
On-site, remote, emergency, same-day, after-hours, and project work may have different rates or minimum charges. Any applicable minimum service charge will be communicated before work begins whenever practical.
4. Payment Terms
Payment is due upon completion of service unless other terms are approved in writing.
Invoices may be paid by approved payment methods, including secure online payment link when available. Returned, failed, disputed, or reversed payments may result in additional charges or suspension of future service.
5. Parts, Hardware, and Software
Parts, hardware, software licenses, subscriptions, accessories, cables, devices, and third-party products are billed separately unless included in the estimate.
Special-order parts or software may require prepayment and may be non-refundable once purchased, opened, activated, installed, or registered.
Manufacturer warranties, software subscriptions, and third-party service terms are controlled by the original provider, not 909 Signal IT.
6. Data Backup and Data Loss
Clients are responsible for backing up important files, photos, documents, business data, software keys, passwords, and system settings before service begins.
909 Signal IT will take reasonable care when working on devices and systems, but technology service can involve risk, including data loss, hardware failure, software corruption, failed updates, malware damage, or existing system instability.
909 Signal IT is not responsible for data loss unless caused by proven gross negligence. Data recovery is not guaranteed.
7. Passwords, Access, and Authorization
The client is responsible for providing required passwords, account access, administrator permissions, software credentials, network access, building access, device access, and authorization to perform the requested work.
The client confirms they are authorized to request service on the devices, accounts, networks, systems, and software being serviced.
Delays caused by missing access, forgotten passwords, locked accounts, unavailable decision-makers, or restricted permissions may result in additional charges.
8. Customer Equipment and Existing Conditions
909 Signal IT is not responsible for pre-existing issues, failing hardware, unsupported software, expired licenses, malware, unauthorized software, pirated software, weak internet service, ISP outages, vendor outages, building wiring problems, or problems caused by prior service work by others.
Some systems may be too old, damaged, infected, unsupported, or unstable to repair economically. In those cases, replacement or upgrade may be recommended.
9. Internet, Cloud, and Third-Party Services
909 Signal IT may assist with internet, email, cloud, software, POS, printer, router, Microsoft 365, Google, Apple, ISP, and other third-party services.
909 Signal IT does not control third-party platforms, outages, account decisions, billing, password recovery, licensing, service limits, or vendor support timelines.
10. Remote Support
Remote support requires a working internet connection and client permission. The client may be asked to install or approve remote access software.
The client should remain available during remote sessions when requested. Remote sessions may be ended if the issue requires on-site service, hardware repair, account recovery, vendor support, or additional authorization.
11. Security and Malware
909 Signal IT may assist with malware removal, security cleanup, updates, password guidance, and basic security improvement. However, no security service can guarantee that a system will be completely secure, malware-free, breach-proof, or protected from future attacks.
Clients are responsible for safe computer use, strong passwords, updates, backups, account recovery information, and ongoing security practices.
12. Limited Warranty on Labor
909 Signal IT provides a 7-day limited labor warranty on the specific issue serviced, unless otherwise stated.
This does not cover new issues, unrelated problems, customer changes, malware reinfection, failed hardware, third-party outages, ISP issues, software updates, expired subscriptions, user error, or equipment that was already unstable or failing.
13. No Guarantee of Outcome
909 Signal IT will make reasonable efforts to diagnose and resolve technology issues, but does not guarantee that every problem can be fixed, that data can be recovered, that hardware can be repaired, that malware can be fully removed, or that third-party services will operate without interruption.
14. Limitation of Liability
To the maximum extent allowed by law, 909 Signal IT's liability for any service is limited to the amount paid by the client for the specific service giving rise to the claim.
909 Signal IT is not liable for lost profits, lost revenue, lost data, business interruption, loss of use, third-party service failures, software licensing issues, or indirect, incidental, special, or consequential damages.
15. Cancellations and Missed Appointments
Clients should provide reasonable notice for cancellations or rescheduling. Missed appointments, late cancellations, or unavailable access may result in a service charge.
16. Abandoned Equipment
Equipment left with 909 Signal IT, if applicable, must be picked up within 30 days after completion notice unless other arrangements are made. Unclaimed equipment may be considered abandoned to the extent allowed by law.
17. Reviews and Feedback
909 Signal IT may request a customer review after service is completed. Reviews are always optional. No discount, payment, refund, or special treatment is offered in exchange for a review.
18. Acceptance
Approval of an estimate, scheduling of service, submission of a service request, or payment of an invoice indicates acceptance of these service terms.